Fairness in employment. A retail store employee handbook sets your employee policies and procedures in writing. With a well designed retail employee manual you will gain many benefits: 1) your HR policies will be clear and consistent, 2) you will lower the chance of misunderstanding or frustration among staff, 3) you will offer protection to the business, and 4) you will equip your supervisors with a good HR resource. No matter what type of retail establishment you have, an employee handbook is an essential for getting your store employee policies in writing.
Some policies are necessary for any employee handbook: at-will employment, non-discrimination, non-harassment, professional ethics, benefits, and a confirmation-of-receipt page. Consider some of the other policies that can be included:
What typical policies are specific for retail stores? Retail businesses often add employee policies specific to their industry, such as personal hygiene, dress code, food handling, money handling, driving while on duty (deliveries), company vehicles, and customer service.
What is not included in a typical handbook? A typical handbook (30-40 pages) does not cover job procedures which are too intricate and store-specific. Those topics not covered include things like job descriptions, day-to-day work procedures, and so forth. Also, most handbooks are only in English, since good translation services are rather expensive to maintain legally compliant terminology.
How do I get a retail store employee handbook? You have 3 basic options for designing a handbook for your retail staff:
1. Download a Template. Priced from $50 to $350, these templates will require you to invest many hours into personalizing the handbook to your state, employee count, and restaurant specifics. Templates do NOT have typical retail-specific policies. Expect to pay about $200 for a decent template.
2. Have an HR consulting company design a customized handbook for you. Typical price is about $725. Pricing is a little higher, but the work is done by a professional New Wind Business Solutions is an excellent HR consulting company that designs retail store employee handbooks, customized for each client: (Get a 10% Discount if you mention the Promo Code: HRQA)
3. Go to a labor law lawyer. This is by far the most expensive option, but you will receive a retail store employee handbook that considers all the legal intricacies of your business (though maybe not retail-specific policies). This is a good option for complex businesses concerned about employee lawsuits. Expect to pay between $1,500 and $3,500.
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